Thank you for shopping at Mellanum! We're delighted to bring you quality products with efficient shipping services. Please review our shipping policy to understand how your orders will be processed and delivered.
Order Processing Time:
- All orders are processed within 1-3 business days (excluding weekends and holidays) after receiving full payment verification.
Shipping Rates and Delivery Estimates:
- Shipping charges for your order will be calculated and displayed at checkout.
- We offer shipping to [list of countries/states/regions you ship to].
- Delivery estimates will be provided at checkout based on your location and the shipping option selected.
Shipping Methods:
- We offer several shipping methods to accommodate your needs, including standard shipping, expedited shipping, and express shipping. The availability of each option will vary depending on your location.
Shipment Confirmation and Order Tracking:
- Once your order has been processed and shipped, you will receive a shipment confirmation email containing your tracking number(s). The tracking number will be active as soon as possible after shipment.
Customs, Duties, and Taxes:
- Mellanum is not responsible for any customs and taxes applied to your order. All fees imposed during or after shipping are the responsibility of the customer (tariffs, taxes, etc.).
Damages:
- Mellanum is not liable for any products damaged or lost during shipping. If you received your order damaged, please contact the shipment carrier or our support team immediately to file a claim. Please save all packaging material and damaged goods before filing a claim.
International Shipping Policy:
- We currently ship to selected international destinations. Please note that international shipments may be subject to customs clearance procedures, which can cause delays beyond our original delivery estimates.
Lost or Stolen Packages:
- Mellanum is not responsible for any lost or stolen packages confirmed to be delivered to the address entered for an order. Upon inquiry, we will assist customers in tracking down misplaced packages to the best of our ability.
For Further Assistance:
- If you have any questions about our shipping policy, please contact us at support@mellanum.com or visit our customer support page.
Changes to This Policy:
- Mellanum reserves the right to modify this shipping policy at any time. Any changes will be effective immediately upon posting the revised policy on our website.
By placing an order with Mellanum, you agree to the terms and conditions outlined in this shipping policy.